FAQs


ORDERING


How do I order?

Select the product/s you wish to purchase and click on the “Add to Cart” button. Review and confirm your order details in your Shopping Cart before proceeding to checkout. For further information or assistance regarding your order, you may get in touch with us through this contact form.

Where can I find the tracking information for my order?

Once your order is dispatched, we’ll send you an email with the shipping details. You can always check on the status of your order by logging into your account using your email address.

Can I still change the shipping address?

You can no longer change the shipping address you’ve provided once your order has been placed. To avoid this issue, it’s best to double-check your address before confirming your order. If the order hasn’t been completed, you may change any information in your account, including your email and contact details.

How long does delivery take?

Most of our orders are shipped from our warehouses within 24 hours. Delivery times are dependent on the courier service in your country, but on average, orders arrive in 7 working days.

Can I buy Chalkola products in bulk?

Of course! Simply fill out our Wholesaler application form to let us know a bit more about your requirements.


PAYMENT


What forms of payment do you accept?

We accept all major credit and debit cards through our payment provider, 2checkout. We also accept payments through PayPal.

How long does a refund take to be credited back to me?

We process your refund requests immediately. Depending on your payment method or your bank’s policies, it usually takes 2 to 5 business days for your refund to be credited back to you.


PRODUCTS


Are Chalkola products non-toxic?

Yes! All our products are non-toxic, xylene-free, eco-friendly, dustless, and odorless.

Do you test on animals?

No, Chalkola does not test on animals and all the products are vegan-friendly.


Chalk Markers


How do I use my Chalkola Chalk Markers?
To get your chalk markers started, make sure that the lid is on the marker first before giving it a good shake. Remove the lid and press down the nib on a test surface–do so firmly to pump the marker until the chalk ink floods the nib and produces a smooth mark. For more information watch this video.
Which surfaces can I use Chalkola Chalk Markers on?
Chalkola Chalk Markers work great on any non-porous surface, such as whiteboards, glass, non-porous chalkboards, metals, ceramics, plastics, and vinyl. On porous surfaces, such as concrete, paper, wood, and painted surfaces, the markers will still work, but will not be wiped off.
Are the colors vibrant enough to show up on a dark surface or black poster board?
Yes. All the chalk markers are highly pigmented and will show clearly and colorfully on darker surfaces. Although the black chalk markers may not show on black poster board, they can be used for detailing or layering on top of any other color.
Do the colors fade over time, especially when exposed under the sun or light rain?
No, the chalk pens’ colors will not fade as they are UV- and weather-resistant, especially when used on paper, canvas, or other porous surfaces. If you want your artwork to stay on a porous surface permanently, avoid using ammonia-based cleaners.
Is the tip plastic or felt?
All chalk markers have felt tips, which ensure a smooth and easy ink application.
Do the Jumbo Markers hold more ink?
Yes, and they’re long-lasting, too. Specifically made for creating art on large surfaces, each Jumbo Marker holds 28 grams of ink and features a 3-in-1 nib that can go from fine to bold, so you can control the flow of ink and thickness of the application.
Is the finish matte, flat, or glossy?
100% vibrant and matte. All chalk markers are highly pigmented and their colors show up accurately on any surface. The only difference would be the sheen from the Metallic Chalk Markers, as they display a shiny and shimmery effect.
Are the chalk labels that come with the Variety Packs for one-time use only? How many kinds are there?
The Variety Packs come with 50 chalk labels in 8 different shapes. They are reusable, removable, and durable, so they’ll last for a long time and can be used over and over for different occasions.

Watercolor Brush Pens


Are there any double colors in the set?
No one color is the same. The pack features 28 unique and vivid colors with a wide range of hues to choose from!
WIll the colors fade if exposed to sunlight?
Definitely not. These Watercolor Brush Pens hold lightfast and vivid ink, which means they’re not prone to discoloration when exposed to light.
Are these pens safe for children below the age of 12?
These non-toxic and odorless watercolor brush pens are easy to use and safe for kids below the age of 12. The pens have an easy-grip feature so children won’t have a hard time using them. Although younger children may need supervision working with the pens to ensure they use them safely and correctly.
Are these pens acid-free and do they leave stains on surfaces?
These watercolor brush pens hold easy-to-clean water-based colors, and don’t contain harmful acids that can discolor or stain surfaces.
How long do these watercolor brush pens last?
The brush pens come with secure lids so the watercolor won’t dry up or leak out. With moderate use, these pens can last up to two years or longer.

Acrylic Paint Marker Pens


Are these markers waterproof when dry? Should a sealant be used over it?
Yes, these Acrylic Paint Marker Pens are waterproof. If you’re painting on paper, canvas cloth, or wood, it’s best to use a sealant on top of the paint to hold and seal the pigment. When used on a smooth surface like glass, metal, or slate, the paint can still be removed or wiped off even if you apply a sealant over it.
Once a mug (or any ceramic) is painted and baked with acrylic, can it be microwaved? Is it food-safe?
Yes. The paint becomes permanent after baking so you don’t have to worry about the colors melting or fading in the microwave, making it safe for regular use. However, it’s best to avoid using the dishwasher to ensure you maintain the quality of the paint on your ceramics or glassware.
Will the paint stain your hands or does it wash off easily?
These marker pens are safe for skin contact and can easily be washed off as they are non-toxic and water-based.
Do these pens have a strong odor?
Absolutely not. The pens have low odor, almost unnoticeable, and they don’t contain any toxic ingredients that can trigger allergic reactions. However, it’s always best to test them out first if you have any medical concerns regarding acrylic products.
Do the markers have soft or hard tips?
These pens are hard-tipped so they’re mess-free and easy to use, especially for finer details.
Are the colors matte or glossy?
These pens hold vivid and opaque ink, which appears matte on any kind of surface.
Which surfaces are best for Chalkola Acrylic Paint Marker Pens?
You can create art on virtually any surface with these multi-purpose pens: textile, canvas, metal, pottery, treated wood, plastic, stone, terracotta, polymer clay, glass, ceramic, leather, rubber, and more!

Acrylic Paints


Does the set come with brushes?
No, the set doesn’t come with brushes. As these paints are made for artists of all ages, you can use any brush you’re comfortable with, or even try out finger painting as some prefer!
Are these artist quality paints?
These Acrylic Paints are 100% artist quality and come in different color variations. The paints have rich pigment and can easily be blended and applied, so they’re suitable for different techniques and surfaces.
Are they non-toxic and do they have a strong smell?
There’s no need to worry about toxicity because our paints are certified non-toxic, non-hazardous, and very low in odor.
Are these paints oil-based or water-based, and are they lightfast?
These acrylics are purely water-based, and yes, they’re lightfast. This means that the paints are designed to resist fading when exposed to natural or artificial lighting. Once dry, the colors also become resistant to water.
Are the acrylic paints translucent or opaque?
The opacity varies per color. Each tube is labeled with the opacity level along with the pigment code and color name so you’d know what to expect before application. All in all, every color in the set is guaranteed vibrant and striking!
What’s the difference between these acrylic paints and those with a heavy body formula?
Chalkola Acrylic Paints are versatile and easy to use. They flow smoothly and work well with both dry and wet brush applications, whereas the heavy body acrylics have an ultra thick consistency like that of butter. All in all, both can deliver the same results in terms of opacity and vibrancy.
Which surfaces can I use Chalkola Acrylic Paints on?
You can use these paints on most painting surfaces, such as canvas, paper, glass, clay, concrete, wood, rocks, fabric, leather, and ceramics.

Dry Erase Markers


Do these markers ghost?
No, these markers don’t leave any stains or marks on non-porous surfaces, including whiteboard, glass, or plastic mediums. On top of their vibrant colors, the marker inks are specially formulated for versatile writing styles and are smear-proof, rub-resistant, quick-drying, and completely erasable.
Do these markers smell of alcohol or solvent?
Like all other non-toxic Chalkola products, these Dry Erase Markers have very low odor. You don’t have to worry about strong smells or hazardous fumes when using them.
Are these markers safe for children below the age of 10?
These markers are easy to use and safe for kids below the age of 10. The markers have a thick body and easy-grip feature so children won’t have a hard time using them. Although younger children may need supervision working with the markers to ensure they use them safely and on the proper surfaces.

Washable Dot Markers


Do these Dot Markers squirt ink when a child uses them with force?
No, these markers are completely mess-free and designed for kids so you don’t have to worry about ink leakage.
How do you wash the ink off your hands?
These 100% non-toxic Dot Markers have water-based and quick-drying ink that can easily be washed off from clothes and hands, making them perfectly safe for kids and adults to use everyday.
Do you twist the cap or pull it off? What is the tip made of?
The markers have an easy-to-open twist cap and feature a sponge tip for smooth application.
What’s inside the free activity book that’s included in the Dot Marker set?
The 50-page activity book covers fun and essential exercises for toddlers, including mastering ABCs, numbers, and shapes. Kids will definitely enjoy using their Dot Markers on every page of this exclusive Chalkola workbook!
Are these markers for kids only?
Definitely not. Adults can enjoy these versatile markers, too. In fact, they’re also the perfect Bingo daubers because of their easy-grip design and quick-drying ink that prevents bleeding.
Which surfaces are best for Dot Markers?
You can use these markers on practically any surface: paper, glass, fabric, dry erase board, chalkboard, and more.

Chalkboard


What material is the chalkboard surface made of?
Our chalkboards are made of the highest quality magnetic porcelain steel and are 100% non-porous. They’re guaranteed easy to clean with a damp cloth without any ghosting.
Can this chalkboard be used outdoors?
Definitely. The Chalkola Chalkboard sign (done indoors or outdoors) has been a hit with customers for years. Its durable and rustic wooden frame combined with an easy glide writing surface makes this chalkboard the perfect choice for homes, businesses, events, and more.
Is there a tray to hold chalk or markers?
Yes. This chalkboard is designed with an easel stand, wood frame, and a holding tray in front.
What are the writable surface dimensions of the chalkboard?
The chalk sign has a market-leading 12.5x10.5 writing space, making it larger than any other brands available today.
Do you need to prep the surface before you can use it?
No need to do anything. You can get to work on your chalk art as soon as your chalkboard arrives!

Natural Spray Cleaner


What kind of surfaces can this spray cleaner be used for?
Chalkboards, whiteboards, glass, and more. This natural spray cleaner can easily remove stubborn liquid chalk paint and dry erase marker stains from any surface. It also works well with traditional chalk and will give your board a completely clean and new look in minutes!
What are the ingredients? Is it safe to use around kids?
This spray cleaner is 100% natural, odorless, and non-toxic, and only contains the following ingredients: deionized water, sucrose ester, glycine, lauryl glucoside, and plant-derived lauryl betaine. It’s safe to use around kids, pets, and people with allergies as it’s completely water-based and doesn’t contain alcohol, ammonia, and petrochemicals.
What comes with the 8.5oz spray cleaner?
Each pack comes with a White Chalk Pen, 2 magic erasers (made of BPA-free plastic), and a sturdy 25”x25” microfiber cloth.



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